Please make sure you read and understand the above moving guides.
These concise documents are published by the U.S. Department of Transportation (Federal Motor Carrier Safety Administration). They provide a checklist and descriptions of things you should know and do to make your move as smooth as possible.
A well-informed consumer is the happy consumer. The information we provide here is important because It covers the questions you may have—as well as questions you may not have thought of.
We want your move to be a great experience from start to finish, and we hope you choose US Van Line for all your relocation needs.
Is your company properly licensed?
US Van Line is fully insured, and licensed with the US Department of Transportation
(DOT). / Federal Motor Highway Safety Administration (FMCSA).
Interstate Operating Authority: MC-570514
US Van Line is licensed as House hold good carrier. We are not brokers.
How is my move cost calculated?
The four main factors are considered in this moving pricing process are: inventory, distance, accessorial services, and when you move.
Inventory – What you’re moving.
To get an accurate moving quote, you will need to present an accurate assessment of what you will need to have moved. This includes the number and size of boxes you may have, as well as the appliances and furniture your inventory may include. Based on the items you have in your inventory, we will be able to estimate what we will need to provide in order to make your move as efficient and smooth as possible.
Distance – Where you’re moving to and from.
Distance and travel time required will be considered when determining your moving quote. We can start your estimate as soon as you have a confirmed destination zip code.
Optional Accessorial Services. We offer many additional services that are optional.
These services include: piano handling, full or partial packing, custom crating, extra-pickups and more. Please discuss your specific needs with your move coordinator so we may include them in your quote.
Are you moving during the peak season? In the summer months where the demand is greater moving cost is higher. A reputable moving company may be completely booked 2-3 weeks in advance. it is highly recommended to book your move in advance to avoid the possibility of losing the reserved date. In addition, if you flexible with your dates, you could get discounted rate.
Other factors that may affect quote
Some other considerations that go into carrying out your move may or may not affect your pricing quote. Please alert your sales representative if any of the factors below may apply to your move.
- Items involved in your inventory require special packing care (such as antiques or artwork)
- No elevators can be accessed for the move (for the move-out or move-in building)
- Items made of glass, stone or marble.
- No direct access to the residence, i.e. Long carry
What services are included in my estimate?
The following services are included at no additional costs in all long distance moves:
- Complete door to door service
- Expert advice and guidance throughout the move process.
- Communicative and responsive customer service.
- A written descriptive inventory
- Basic disassembly of beds, tables, mirrors from dressers and other standard furniture required for safe movement.
- Loading and securing the cargo in our truck
- Transportation to destination address
- Complete wrapping of all furniture with commercial moving blankets and pads.
- All transportation, long haul charges, taxes, tolls, mileage, and fuel surcharges.
- One month free storage
- Unloading items in their designated rooms at destination.
- Reassembly of all items disassembled by the movers
- No charge for re delivery from our free storage to final destination
- Valuation coverage of .60 cents per pound per article at no charge with every quote.
- No elevator charges.
- No charge for packing tape and moving pads.
- No date change penalties
What type of moving estimates do you offer?
All estimates provided are written estimates, and will detail the costs, move size/ inventory, and services included. Below are two most of the most common types of estimates we provide:
Local Estimate- (Moves within the same state)
Most local moving quotes are based on an Hourly Rate estimate, where the price of the move will be based on the amount of time the job takes. The rate per hour will be determined by the number of movers and trucks required. Based on the scale of the move, US Van Lines assigns the optimal number of movers to each job in order to minimize costs for our customers and maximize the efficiency of our crew.
Long Distance Binding Estimate
For Long Distance Moves will offer a “Written Binding Estimate”, also known as a or “guaranteed” price. The estimate is based on an inventory agreed upon by the client and the company; however, the price can be updated to reflect additional items added or removed. For customers who select written binding estimate prices, their price will not increase or decrease unless the customer changes the move details, size of the move, requests additional services, or add or removes items from the inventory
What is your hiring policy?
Our drivers, helpers and movers are the best in the business, not just because of their experience, but also because of the extensive training and screening each employee goes through. We conduct an extensive screening and vetting process for all potential hires, including multiple interviews, an exhaustive background check, drug screening, verification of former employment and references. We will customize our screening procedure for you on request. We’ll be happy to meet with you prior to your move so that we can help you find the relocation solution that’s right for you so that you can see the difference for yourself.
Am I protected against loss or damagewhile mybelongings are in transit?
US Land Van Line does all that it can to prevent any loss or damage. As a full service moving company we are required to offer two option of valuation to our customers: Basic Liability Protection and Full Value Protection.
- Basic Valuation Included in every move: All shipments are automatically afforded a minimal protection, valued at 60 cents per pound, per article at no additional charge.
- Full Value Protection: Should you wish to select Full Valuation Protection please be prepared to pay the increased cost listed above
Another option of coverage is purchasing additional comprehensive all risk coverage from an independent Insurance carrier. This level of coverage will ensure your items are properly protected during every stage of the move. Just as you have a homeowner’s or renter’s insurance for your possessions while they are in your home
Please contact us for full valuation coverage and other insurance options available.
Are there things US Van Line won't move?
US Van Line is dedicated to safe moving. By law, US Van Line is prohibited from moving hazardous items such as many household cleaning chemicals, fireworks and guns. If you have questions about the suitability of an individual household item, feel free to ask your move coordinator. Some items may be permitted only with proper packaging and labelling.
Hazardous Items: Common household items are not safe for transport. For the safety of your family US Van Line cannot transport hazardous items, including explosives, flammable gases and toxic substances.
- Aerosol cans
- Car batteries
- Charcoal/lighter fluid
- Charged scuba tanks
- Chemistry sets
- Cleaning solvents
- Darkroom chemicals
- Fire extinguishers
- Household batteries
- Liquid bleach
- Loaded guns
- Nail polish/remover
- Paint thinners
- Pool chemicals
- Propane tanks
- Rubbing alcohol
- Weed killer
*Keep in mind that these items are hazardous and must be disposed of properly to comply with federal, state and local laws and to protect the environment.
Perishable Items**, and Plants: In long-distance moves, perishable food items and plants are not transported. This is because the food will not keep and could attract rats and other pests that might damage your property
- Food without adequate preservation
- Frozen food
- Open or half-used foods
- Refrigerated foods
**If you are moving less than 150 miles and your items will be delivered within 24 hours of pickup, agents may agree to transport perishables that are properly packed and require no servicing in transit.